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Finance & Accounting

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According to a KPMG report, over 43% of the senior executives surveyed indicated their willingness to invest in Robotic Process Automation (RPA).

Benefits of RPA in Finance and Accounting

  • Saves time by automating the manual tasks, freeing up the employees to focus on tasks that require human intelligence skills
  • Helps in syncing up with other application software for more benefits
  • Helps in minimizing error and increasing productivity
  • Easy to operate even without a background IT

Human Resource

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Considering the number of processes in HR such as payroll management, hiring, and compensation and benefits; managing them becomes a herculean task.

Benefits of RPA in Human Resource

  • Enables the HR department to focus on strategic, value-added tasks by freeing them from mundane activities
  • Saves the cost of the organization in hiring for seasonal shifts by seamlessly shifting from one project to another depending upon its demand
  • Reduces the scope of error by managing data from disparate systems
  • Ensures compliance with the labor laws by adapting quickly to the changing rules

IT Services

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IT processes are highly transactional as they receive several requests in a day. Sometimes, the number of requests is so high that it becomes difficult for the team to complete all the requests in a single day.

Benefits of RPA in IT services

  • Helps in standardizing IT processes to reduce human errors
  • Automates workflows to make it simpler for new employees to deliver the same outcome
  • Helps in integrating disparate products from different vendors to manage IT issues efficiently
  • Helps in minimizing resolution time by 50-90% and improving the service quality by 70% through quick response

Healthcare

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Healthcare organizations—both payers and providers—are focused on improving health, lowering cost, and providing better access to care for patients.

Benefits of RPA in Healthcare

  • Saves time in integrating patient’s data from disparate systems
  • Saves cost on excessive spend on resources by automating several healthcare processes
  • Automates repetitive tasks freeing employees to focus on patient care
  • Improves revenue cycle management by improving the billing efficiency and reducing write-offs

BPO

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Robotic Process Automation (RPA) has become a major differentiator for leading Business Process Outsourcing (BPO) organizations looking to retain, acquire, and grow customers and increase profitably.

Benefits of RPA in BPO

  • To offer differentiated solutions to forward-thinking clients.
  • Automate repeatable tasks and redirect high-value human capital to consultative activities that enhance business value to customers.
  • Deploy RPA to improve throughput, accuracy, and control in rapidly expanding BPOs.
  • Use RPA to enable agile implementation of innovative programs without exponentially increasing human capital.

Manufacturing

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The Manufacturing industry has been for long the early adopters of robotics as they used robots to perform daily activities in the manufacturing plant. Recently, the industry took to adopting Robotic Process Automation (RPA) in their back-office processes too.

Benefits of RPA in Manufacturing

  • Helps in optimizing time-centric and routine processes
  • Increases the go-to-market speed by maximizing productivity
  • Reduces cost by minimizing human errors
  • Increases agility in operations

Retail

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Retail is a highly competitive industry where old and new players equally vie for the customer’s attention. According to an industry report by eMarketer, global retail sales are set to reach $27.7 trillion by 2020. It includes both brick and mortar, and e-commerce shops, which means the competition is only going to become intense. However, with increasing competition, retail industries have to work constantly on improving the shopping experience for the customers.

Benefits of RPA in Retail

  • Helps in automatically updating the inventories
  • Helps in automating business processes
  • Helps in updating number crunching sheets such as the sales reports, marketing, and sales analytics report, and balance sheets
  • Improves operational and technical efficiency

Energy

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Energy is a customer-centric industry, as every individual is dependent on these services for their daily needs. Considering the high number of transactions that take place every day, the probability of human error also increases, which is why Robotic Process Automation (RPA) becomes necessary to help the companies to manage the transactions efficiently and to enhance the customer experience – an often-ignored aspect of the industry.

Benefits of RPA in Energy

  • Saves cost by performing activities of several FTEs
  • Minimizes errors and improves the turnaround time in resolving customer issues
  • Helps in scaling up quickly during disasters and crisis
  • Adapts quickly to constant policy changes in the industry

Telecom

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Telecom industry functions on different processes that are repetitive but at the same time crucial for service delivery. With competition growing in the telecom industry, telecom companies cannot afford to leave its customers with bad customer experience.

Benefits of RPA in Telecom

  • Helps in managing large volume of repetitive and rules-based operational processes
  • Easily scalable, i.e. it can be sized up or down depending upon the demands
  • Helps in reducing costs as a single software license manages multiple processes ranging from back-office operations to front-office services
  • Helps the telecom companies to achieve operational excellence by streamlining the processes

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